Blog

On our Business Franchise Blog, we share a wealth of content from knowledgeable writers around the world. Here you'll find both news and advice covering everything in franchising and business. Whether you're just getting started, expanding your business, or just want to stay up to date, the Business Franchise Blog has got you covered. Find more specific content by also visiting our Expert Advice and Latest News pages.

Coffee Guru uses their unique structure to expand

August 16, 2016
Coffee Guru, a leading coffee franchise brand that began in 2002, is set to expand further with the help of Franchise Sales Manager Chiree Henderson. With more than 11 years’ experience in franchising industries ranging from beauty to hospitality, Chiree Henderson said by promoting its unique assets, Coffee Guru is well placed to take over the Queensland and Western Australia market as well as...

Five ways marketing resource management (MRM) can boost your productivity

July 14, 2016
Marketers spend too much time on administrative tasks, taking time away from strategic and creative efforts that contribute to business success and customer satisfaction. Centralising administrative tasks can drive results and profitability, according to Teradata Marketing Applications. Adam Dougall, Regional Director - Australia, Teradata Marketing Applications, said, “A marketing resource...

Why organisations should aspire to a ‘smart office’

July 13, 2016
Technology has already changed the way we work, turning any location into a mobile office. Businesses that fail to keep up with the latest ‘smart office’ technology are likely to fall behind in terms of productivity and competitiveness, and find it harder to attract top-performing talent, according to Konica Minolta. Shane Blandford, sales and marketing director, Konica Minolta, said, “Most...

Why microlearning is the training method of choice for savvy organisations

July 7, 2016
Most businesses understand the importance of training employees adequately to manage health and safety issues, provide excellent customer service, and deliver better business performance. The challenge lies in finding a balance between providing employees with the training they need, and ensuring productivity on the job. The answer may be found in a new trend: microlearning. Microlearning...

Industry leader predicts the biggest trend in business for new financial year

July 4, 2016
Automation in digital bookkeeping will be the biggest trend in business this new financial year, according to the head of the Australia’s largest bookkeeping franchise, First Class Accounts. Clive Barrett, Executive Chairman of First Class Accounts, said his franchise had experienced 12 per cent growth in the past financial year, due in part to the company’s focus on new accounting technologies...

How to pick a winning customer feedback channel

June 27, 2016
Voice of Customer (VoC) programs can deliver significant competitive advantages to organisations that can use them well, but too many organisations miss the point and end up with a program that fails to deliver value, according to Qualtrics. Bill McMurray, Managing Director, Asia Pacific and Japan, Qualtrics, said, “Central to VoC program success is choosing the right customer feedback channel...

How to keep millennials engaged at work

June 14, 2016
The generation of ‘millennials’ makes up an increasing percentage of today’s workforce. As the first digital natives, millennials are the most social and connected and have different priorities when it comes to workplace satisfaction. Subsequently, there is a tendency among this group of workers to stay in jobs for much shorter periods than their predecessors. According to REFFIND, this trend...

Five ways to prepare your business for the end of financial year

June 14, 2016
Small-to medium-sized enterprises (SMEs) should use the end of the financial year as an opportunity to reinvigorate the business’s strategic direction as well as finalise year-end accounting and bookkeeping tasks. It can also be an ideal time to take advantage of tax breaks to upgrade equipment, according to Konica Minolta. Shane Blandford, Director, Sales & Marketing Konica Minolta, said, “The...

Overcoming the perceived challenges of cloud migration

June 14, 2016
Many companies are delaying their move to cloud because of the perceived challenges of migration. However, by reassessing its approach to people, processes, and technology, an organisation can overcome these challenges and move to the cloud successfully. Stuart Mills, regional director, Australia & New Zealand, CenturyLink, said, “Often, perceived challenges are just that: perceived. They...

Look forward not back at tax time

May 24, 2016
June 30 is fast approaching but rather than focus on what hasn’t been achieved First Class Accounts is urging businesses to utilise the next two months for planning for the next financial year. “It’s easy to get bogged down in sorting the paperwork at this time of year and highlighting what hasn’t been achieved, when it is actually the perfect time to assess your business performance while you...

How to build a successful employee referral program

May 24, 2016
Employee referrals are the most powerful tool in recruiting. Referred employees have higher retention rates and increased employee engagementˡ. Sam Hannaway, Customer Success Manager, REFFIND, said, “Hiring through employee referrals can deliver outstanding results but some companies don’t see the value of an employee referral program because the program itself is flawed. Creating an employee...

How to avoid unpaid overtime and its fallout

May 19, 2016
Australian full-time employees work approximately $71.2 billion worth of unpaid hours combined each year, according to research by HR and recruitment firm, Randstad (1). While much of this unpaid overtime may occur by accident, a long-term dynamic of employees working beyond their contracted hours can lead to dissatisfaction and lower productivity. However, there are ways organisations can...

How employee freedom leads to a better customer

May 19, 2016
Most organisations are built around the traditional top-down, command and control structure. However, giving employees the ability to be involved in decisions regarding customer support can lead to greater levels of customer satisfaction. One way to do this effectively is to implement both customer and employee feedback channels with clear visibility of the results/feedback. Bill McMurray,...

Unwrapping the Forrest Gump budget

May 4, 2016
A mixed box of handmade bonbons, soft centres and empty chocolate wrappers Federal Treasurer Scott Morrison has released a suite of measures designed to drive economic and job growth, target tax avoidance by large multinationals and increase access to superannuation benefits for some Australians whilst limiting access for others. Although the early leaking of Federal Budget measures has become...

How to retain top-performing staff in a multi-generational workforce

April 28, 2016
Managing a multi-generational workforce is becoming more complex as younger employees (known as Millennials) bring a different set of expectations to the workforce. These younger workers are digital natives: they expect to be able to work from anywhere, on any device, at a time that suits them. And, as they fill revenue-generating roles, they are often required to travel more, creating a whole...

Restraint of Trade Provisions

April 28, 2016
Restraint of trade provisions can serve as an important mechanism for business owners to protect their business assets, customer databases, business know-how and trade secrets, both in situations where these were developed by the company or acquired from another party. A commonly repeated criticism is that such provisions, being difficult to enforce, are not worth including in contractual...

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