FRANdata Congratulates Five-Star Ratings

FRANdata congratulates Quest Apartment Hotels on being awarded the first five-star rating through the Australian Franchise Rating Scale™.

Ratings are allocated after an independent and fact-based assessment across seven key categories designed to measure both transparency and performance.

In achieving the five-star rating, the extended stay accommodation specialists have been able to demonstrate a high level of transparency and an outstanding overall level of franchise performance.

The review team was particularly impressed with the systems and disciplines in place that allowed Quest to measure, monitor and support a high level of performance at an individual unit level.

All four lottery brands operated by 'the Lott" have also achieved the highest possible rating through the Australian Franchise Rating Scale

In achieving their five-star ratings, the brands were able to demonstrate a high level of transparency and an outstanding overall level of franchise performance across seven key categories designed to measure both transparency and performance.

The review team was particularly impressed with the range of new initiatives introduced by the group to support the financial performance of more than 3800 franchisees across the group. It also noted a high level of investment in the professional development of the leadership and head office teams which not only helps maintain a clear ‘culture of compliance’ but also equips them to provide optimal levels of support to their franchisees.