Blog

On our Business Franchise Blog, we share a wealth of content from knowledgeable writers around the world. Here you'll find both news and advice covering everything in franchising and business. Whether you're just getting started, expanding your business, or just want to stay up to date, the Business Franchise Blog has got you covered. Find more specific content by also visiting our Expert Advice and Latest News pages.

When Customer Experience Failures Hit the News: Knowing the Customer is Everything

December 6, 2017
There have been far too many recent news stories about major brands hitting the headlines for failing to live up to customers’ expectations. When a single customer complaint goes viral and get millions of views on social media, those larger failures become mainstays on the national, and sometimes international, news agenda. It’s happening to brands everywhere, from different industries and...

How businesses can improve customer service by making it personal for workers

November 28, 2017
Recent research by Qualtrics revealed that Australian customer service workers go out of their way to ensure customers have a good experience because it’s personally satisfying for them. The research also revealed that companies could potentially improve their customer service performance by providing more feedback and recognition to customer service staff. Bill McMurray, Managing Director, Asia...

Top 10 Leading Franchises in Australia

November 24, 2017
Franchising is one of the fastest growing industries in Australia, representing 4% of our economy. This business format offers aspirant franchise partners opportunity to run their own business, while being backed by an established and proven system. Franchising in Australia According to the 2016 Franchising Australia survey, there are currently 1,160 Australian franchise systems and an estimated...

Protecting businesses when distributors collapse

November 22, 2017
While small- to medium-sized enterprises (SMEs) cannot completely protect themselves when faced with the collapse of a distributor, there are a number of steps businesses can take to safeguard the goods supplied, according to trade credit insurance provider, Atradius. Mary Ibrahim, head of client services, Atradius said, “It is difficult for SMEs to protect themselves from the impact of another...

Founder of MyBudget Tammy Barton Shares Her 5 Tips for a Great Xmas Party Without Going Broke

November 22, 2017
Founder of MyBudget Tammy Barton Shares Her 5 Tips for a Great Xmas Party Without Going Broke “Be creative and start planning now. By just starting with these five tips, you’ll save money and still have a great party for your staff. The first step is to get your budget in order and stick to it,” says Tammy.   1.     Party with other companies If you share an office space with another company, or...

Australian workers crave consistent feedback to improve leadership capability and job performance

November 22, 2017
Australian workers crave consistent feedback to improve leadership capability and job performance Strong leadership is crucial in any organisation because culture tends to follow the leader’s example. A positive leader with good instincts will attract like-minded people, while negative leaders can damage morale and make it difficult for talented staff to do their best work. A recent global survey...

How to keep company credit card spending under control

November 21, 2017
How to keep company credit card spending under control Giving employees access to a company credit card demonstrates trust and makes company spending easier but company credit cards are open to abuse, which can cost companies significantly. However, the benefits of giving employees a company credit card normally outweigh the risks of abuse, as long as the company takes a few simple steps to...

10 Things Business Leaders Need to Know About Digital Transformation

November 15, 2017
10 Things Business Leaders Need to Know About Digital Transformation By Greg O’Loan, regional vice president, ANZ, Epicor Software Digital transformation is not just a phase or a buzzword. Business leaders are realising the important role technology is set to play in their growth strategies. A recent Gartner report states that the number of CEOs ranking IT as a priority has risen from 19 per...

Why new data breach laws may only be the tip of the iceberg for Australian SMEs

November 14, 2017
Why new data breach laws may only be the tip of the iceberg for Australian SMEs While Australia has already mandated remedial action against data breaches with the Notifiable Data Breaches (NDB) scheme coming into effect in February 2018, there may be more to follow and businesses must act now to prepare, according to Wavelink. The laws being implemented overseas are far more stringent than those...

How small businesses can increase business efficiency

November 14, 2017
How small businesses can increase business efficiency The owners of small- to medium-sized businesses (SMBs) are aware of the need to do more with less, and most have found ways to operate more efficiently with lower costs. However, SMB owners often don’t have the expertise, time, or money to invest in discovering all the potential additional efficiencies they could achieve. With so many...

The Foundation of Franchising: A Beginner’s Guide for Starting a Franchise Business

November 10, 2017
Planning to start a franchise business? There is already a variety of franchises available out there and along with the growing number are the opportunities for a profitable investment. However, you cannot have a successful venture without getting a full grasp of what franchising is, as well as the aspects it involves. To help you, we’ve sourced the web to provide a comprehensive guide on...

How to choose the right partnership model to grow both businesses

November 9, 2017
How to choose the right partnership model to grow both businesses For many businesses, entering into a partnership is an attractive way to grow the business and increase its reach beyond what would have been possible alone. For business partnerships to work, both parties must be equally committed, and they must share compatible cultures and goals. Choosing the right type of partnership can be...

Emotional Intelligence: Is It Inherited Or Learnt?

November 8, 2017
Emotional Intelligence: Is It Inherited Or Learnt? Emotional Intelligence: Is It Inherited Or Learnt?EI expert, Ush Dhanak                                                                EI expert, Ush Dhanak Emotional intelligence is sometimes held up as the ‘x-factor’ in success; the special ingredient that defines the people who stand out in life; it’s what separates the leaders from the...

Five steps to strategic spend management

November 6, 2017
Most organisations know they need to spend money to survive so they sometimes take a fatalistic approach to expense and invoice management. However, these organisations could potentially realise significant cost savings that contribute to the bottom line by taking a more strategic approach to spend management, according to Concur. Matt Goss, managing director, ANZ, Concur, said, “Most companies...

2 in 3 small online retailers expect to grow their business with Amazon

October 25, 2017
With the arrival of Amazon causing heated debate among industry experts and retailers alike, new research reveals smaller online retailers are more likely to welcome the eCommerce giant than larger online retail businesses, and see it as an opportunity to grow their business. Leading parcel delivery service CouriersPlease (CP), who delivered more than 17 million parcels Australia-wide and...

Collective Wellness Group (CWG) - the health and fitness disruptor

October 20, 2017
by Arthur McColl, CEO - Collective Wellness Group The word disruption is most commonly associated with start-ups and the tech industry, but Collective Wellness Group (CWG) is the health and fitness version of a disruptor. We’re bringing new brands to market in Australia, rounding out our portfolio by keeping ahead of the game, and most importantly, looking to the future.  Arthur McColl, CEO -...

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