Blog

On our Business Franchise Blog, we share a wealth of content from knowledgeable writers around the world. Here you'll find both news and advice covering everything in franchising and business. Whether you're just getting started, expanding your business, or just want to stay up to date, the Business Franchise Blog has got you covered. Find more specific content by also visiting our Expert Advice and Latest News pages.

Three ways to achieve success through customer obsession

September 8, 2017
Becoming customer-obsessed in acquiring, serving, and retaining customers is no longer merely an advisable option, but a necessity for businesses. Digital transformation and evolving customer expectations are forcing organisations to become more transparent in their operations. Businesses that fail to demonstrate a customer-first approach will find it difficult to compete successfully, according...

Six expense management considerations for small business owners

September 6, 2017
Many Australian small businesses are still struggling to make the move from spreadsheets to an automated expense solution because they find the technology daunting and believe making the switch may be too difficult, according to Concur. Matt Goss, managing director, ANZ, Concur, said, “Automating expense management delivers significant business benefits and doesn’t have to be difficult. Business...

Three reasons small businesses should go mobile

September 4, 2017
When competing against larger organisations, smaller businesses often feel the need to work twice as hard just to keep up. However, what small- to medium-sized businesses (SMBs) lack in size, they make up for in agility, adaptability, and flexibility, according to Concur. Murray Warner, business development director, Concur said, “SMBs can implement change quickly because they don’t tend to have...

Small Franchises to Bear Biggest Burden of Proposed Regulatory Changes

August 30, 2017
Much of the current media and government focus on Australian franchising assumes that the sector is dominated by massive multi-national and large national franchise operations. In reality, the opposite is true. Australia’s franchise sector is overwhelmingly made up of smaller franchises and it is these businesses that will feel the biggest impact of the proposed joint liability legislative...

Staff Selection and Training Driving Franchise Success

August 23, 2017
Staff selection, training and management is one of the most crucial aspects of a successful and profitable franchise in today's economy, according to Franchise Partners of leading Australian tile retailer, Beaumont Tiles. The partners - whose backgrounds span from sports management to agriculture - attribute their business success to the people-focused business model and systems developed by...

Bill to increase franchisor compliance risk.

August 17, 2017
Bill to increase franchisor compliance risk. Senate debate continues on the Fair Work Amendment (Protecting Vulnerable Workers) Bill 2017 which looks to tighten the chain of responsibility between a franchisor and franchisee. The Bill seeks to amend the Fair Work Act and introduce a higher scale of penalties for ‘serious contraventions’ of prescribed workplace laws and increased penalties for...

Top 6 Tech Trends That Shift the Business World

August 16, 2017
Top 6 Tech Trends That Shift the Business World In this day and age, technology advances at a breakneck speed, which is both a great challenge and an incredible opportunity. While some business owners make good use of emerging trends, others struggle to keep up the pace. It is clear that one has to adapt and implement tools and strategies with minimal friction. There are multifarious trends on...

How to stay productive while working remotely

August 16, 2017
How to stay productive while working remotely Reduced infrastructure cost, access to best talent,  responsible and productive workforce is making more and more companies adopt remote work options in recent years. Almost all of the working Americans would like to work remotely at least part-time. Many of them expect to work remotely instead of commute to an office every day.  When you carry your...

How organisations can better control and monitor remote employee

August 15, 2017
How organisations can better control and monitor remote employee spend It can be challenging to regulate remote employees’ expenditure effectively, especially if they’re on the go or spending irresponsibly, according to Concur. Murray Warner, business development director, Concur said, “It’s important for organisations to control remote employee spend without placing an undue burden on workers,...

Debunking the Myth of Workplace Surveillance

August 4, 2017
GPS Tracking: Balancing Independence & Compliance Dottie Chong, TSheets  In the world of franchising, operations can be nationwide or worldwide. Australia has been reigning supreme as the country with the most franchise systems per capita in the world. Almost 90% of the most successful chains are local brands, and in many cases, a franchisee owns multiple franchises.   Most franchisors...

First data packs from Census 2016 released

August 1, 2017
The Census 2016 is released over a period of time, driven by the need of the Australian Bureau of Statistics to check and verify the results. Spectrum Analysis report the Data Packs were released on the 12th of July 2017, and these contain the major part of the information that franchisors, franchisees and other retailer and businesses require. Most demographic companies have been hard at work...

Six ways organisations can improve customer experience

August 1, 2017
Six ways organisations can improve customer experience Customer experience (CX) is a key battleground for organisations looking to stay ahead of their competition. Recent Forrester research found that “brands that makes their customers feel valued, appreciated, and confident foster more loyalty”. (1) This showcases the importance of obtaining customer feedback and acting on it appropriately....

Why employers need to know where all of their employees are at all times

July 27, 2017
Australian employers have a duty of care to their employees, which means a moral and legal responsibility to care for their wellbeing while at work/while working. However, many Australian employers are unaware of the importance of knowing their employees’ whereabouts at all times, according to Concur. Matt Goss, Managing Director, Concur Australia & New Zealand, said, “Businesses don’t want...

Failure to recognise the need for commercial and strategic advice beyond compliance can be crippling for many SME’s

July 21, 2017
Many Australian business owners are frustrated at not reaching their growth targets because they haven’t identified the need to transition from an accountant providing basic tax compliance advice to a business advisor who can help implement the right growth and profit strategies, according to RSM Australia.  Andy Graham, managing partner, Brisbane, RSM Australia, said, “Many smaller businesses...

Businesses under threat – how to protect your company and your employees

July 13, 2017
Businesses under threat – how to protect your company and your employees How liable are business owners when it comes to protecting their business from security risks? Whether they are big or small organisations, owners are oblivious to their responsibilities of implementing preventative measures and countering potential damage to their assets and employees. In extreme cases this can even mean...

Duty of care for travelling employees is a legal obligation

July 12, 2017
Many companies are unaware that they have a legal obligation to fulfil their duty of care responsibilities for travelling employees, according to Concur. Regardless of the business size and location, businesses are legally required to monitor employees and to provide proactive communication with employees during crisis events. Matt Goss, Managing Director, Concur Australia & New Zealand said...

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