Blog

On our Business Franchise Blog, we share a wealth of content from knowledgeable writers around the world. Here you'll find both news and advice covering everything in franchising and business. Whether you're just getting started, expanding your business, or just want to stay up to date, the Business Franchise Blog has got you covered. Find more specific content by also visiting our Expert Advice and Latest News pages.

How SMEs can overcome the potentially-deadly impact of late payments

March 9, 2017
Payment times are an important, yet often overlooked, component of trade credit terms. Small- to medium-sized enterprises (SMEs) must protect themselves from the potential consequences of consistent late payments from customers, according to trade credit insurance provider, Atradius. Mark Hoppe, managing director, Atradius, said, “Late payments impact cash flow, which can reduce a business’s...

When should you buy a commercial premise?

March 7, 2017
When a business owner considers whether they should buy their own premises or invest in separate commercial property, they need to first determine whether they should lease the premises from where they operate or purchase it. Once that decision has been made, other investment decisions can be acted upon with more clarity. This is an ongoing dilemma for many businesses.  When a business commences...

Self-service and automation are the keys to organisational efficiency

March 6, 2017
The future of managed services lies in self-service and automation, both for internal processes and customer engagements, according to Brennan IT. Simon Wheeler, CIO, Brennan IT, said, “As a managed services provider, Brennan IT wants customers to be able to provision, change, order, and perform simple functions themselves, without our intervention. This means we can focus on delivering greater...

How culture and leadership can influence customer experience

March 6, 2017
Customer-obsessed companies can grow their revenues faster and build a more loyal customer base. While this sounds like a great strategy, companies are left wondering how they can actually achieve a customer centric culture? Vicky Katsabaris, Customer Experience (CX) Subject Matter Expert, Qualtrics said, “Having executive leadership and cross functional alignment plays a significant role in...

Gender balance in leadership drives reduced gender pay gaps

March 2, 2017
Bankwest Curtin Economics Centre (BCEC), in collaboration with the Workplace Gender Equality Agency (WGEA) today released a report revealing top tier female managers in Australian organisations earn on average $93,000, or 26.5 per cent, less per year compared to their male counterparts. Gender Equity Insights 2017: Inside Australia’s Gender Pay Gap, the second in the BCEC|WGEA Gender Equity...

How scan and capture technology can improve marketing operations

February 28, 2017
Marketing departments and agencies have traditionally relied heavily on printed materials. This has led to an abundance of manual, hardcopy-based processes and high printing costs for these organisations. Implementing digital scan and capture technology can remove this burden and deliver significant time and cost savings, according to Y Soft. Marketing is, by definition, content-heavy. From...

Five Ways to Transform Solo Achievers into Group Contributors

February 27, 2017
Do some of your team members have a mindset that is self-serving, with an attitude of independence from the pack?  Are they minimalists who define their success in personal, individualistic terms rather than strongly linking their efforts to the big picture and to ensuring that they play a dynamic role in project outcomes and team orientated results?  Solo artists challenge high performance by...

How to drive growth and innovation amidst digital disruption

February 27, 2017
As workers increasingly use mobile devices and apps to book travel arrangements, it can be challenging for business leaders and financial decision-makers to regulate spending and maintain compliance with company policy, as control and visibility into employee activity can be low. The bedrock of any expense management approach is a formal expense policy. The latest Concur ANZ spend management...

Why businesses need to address the growing threat of cyber attack now

February 21, 2017
With Prime Minister Malcolm Turnbull raising cyber security to the level of national security, it’s essential for Australian businesses to understand that the risk isn’t going away and they need to adapt more quickly, according to RSM Australia. Combined with the recent announcement in regards to the introduction of data breach notification laws, there are now compelling reasons for...

Tips for doing international business

February 15, 2017
Australian businesses are increasingly recognising the need for employees to travel more. It’s important for these businesses to both educate their employees regarding international business etiquette and to make it easy for them to manage the expenses while on the road.   Murray Warner, business development director, Concur, said, “Working across different countries and cultures can be...

Managing a multigenerational workforce

February 8, 2017
While static between generations has always existed, it’s more profound in the digital age. Managing a multigenerational workforce means creating an environment which enables discussion and collaboration between generations, so they can start to understand each other’s differences. Moheb Moses, director, Channel Dynamics, and ANZ community director, CompTIA, said, “Businesses must comprehend...

3 best practices to enhance employee engagement

February 1, 2017
With employees today having increased bargaining power in a highly competitive job market, attracting high performing skilled workers has become a challenging activity for leaders and HR professionals. This coupled with the need to increase revenue without significant increase in costs, whilst maintaining an engaged workforce has forced leaders to pay close attention to employee engagement as...

What Australian exporters need to be aware of when trading with NAFTA countries

January 30, 2017
Insolvencies are on the rise in the United States of America and Canada, while increased volatility in Mexico is expected to continue until US President-elect Donald Trump’s policy towards its southern neighbour becomes clear. A report from trade credit insurer, Atradius, has revealed that Australian businesses need to be careful when doing business with participants in the North American Free...

Aussie Small Businesses Not So Hot About Their Future in 2017

January 27, 2017
Reckon survey shows local business owners may be working themselves to the bone as a result of diminishing government confidence and a less than optimistic economic outlook     Sydney, Australia - Small businesses in Australia are not feeling so sunny these days, driven by diminishing government confidence and a gloomy economic outlook. According to a nationwide survey released by Australian...

The main reasons customer experience programs fail

January 25, 2017
For business leaders looking to use customer experience (CX) programs to strategically improve operations, it can be frustrating when programs veer off course, become paralysed under the weight of too much data, or lack leadership sponsorship so they cannot deliver real business insight and improvements. Businesses need to approach CX programs differently, according to Qualtrics. Vicky...

RSM Australia flags positive finance trends for 2017

January 23, 2017
Australian small to medium-sized enterprises (SMEs) can look forward to a generally bright financial outlook in 2017 despite some uncertainty in the wake of world political events, such as the looming Trump presidency, Brexit, and China’s troubled economy, according to mid-tier accounting firm RSM Australia. Jamie O’Rourke, chairman, RSM Australia, said, “We don’t know exactly how those events...

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