Pandemic the “Great Accelerator” of retail change
Retailers are describing the COVID-19 pandemic as the “great accelerator of retail change” as they invest in technology, modify their supply chains, and customise their offerings to comply with restrictions, protect staff and customers, and financially survive the crisis, according to a media report.
Drive-throughs, click-and-collect, and contactless and home deliveries have become essential for businesses in the QSR sector, while adopting a sovereign mindset and sourcing products locally has been identified as important across many sectors. Longer term, increased online retailing may see a significant decrease in bricks-and-mortar businesses. Read more