Digital Information for Franchise Owners

Andrew Watson | Australian Taxation Office

Here at the ATO we have been working on improving our digital services for small businesses, knowing it can make things easier for you.

One of the biggest changes coming is the retirement of AUSkey on 27 March 2020. The new myGovID and Relationship Authorisation Manager (RAM) are available now, and will replace AUSkey and Manage ABN Connections.

Many in business are familiar with AUSkey – it has been the way to access our Business Portal for the last ten years! But changes and improvements in technology means it’s time for AUSkey to retire. I want to reassure franchisees that the changes are simple, and an improvement on AUSkey, so I’ve pulled together some information about the changes and links to the websites – but remember, if you need to speak with us, you can always give us a call on 13 28 66.


What is myGovID and RAM?

  • myGovID is the Australian Government's digital identity provider and a new way to prove who you are online. Available to download as an app on your smart device.
  • Relationship Authorisation Manager (RAM) is a new Australian Government authorisation service that allows you to act on behalf of a business online.

There are a lot of benefits to this change, including:

  • It’s simple – your myGovID will unlock multiple government online services. You no longer need multiple AUSkeys.
  • It’s flexible – use your myGovID on the go, anywhere and anytime. You no longer have to use the same AUSkey on a particular desktop or device. 
  • It’s streamlined – use RAM to manage all of your authorisations in one place 


“As a business manager, anything that streamlines what I have to do, anything that makes it easier, I’m going to jump on board with” – Delia, Sole Trader


Will I need to make the change?

Anyone who needs to use the ATO’s Business Portal or the Small Business Superannuation Clearing House will need to set up a myGovID and link it to their business using RAM.


I have myGov, do I need a myGovID too?

You do as they are different. Your myGovID will be the new way you access to the Business Portal and other government online services for businesses.

Your myGov account lets you select and link to government online services as an individual.

To clarify, if you currently use your myGov account to access the Business Portal, this means you use Manage ABN Connections. This service is also retiring with AUSkey. You will need to start using myGovID.


What do I need to make the change?

You will need a smart device which has

  • iOS 10 or later on Apple
  • Android 7.0 (Nougat) or later.

With this device, you will need to download the myGovID app from the App Store or Google Play.

Most smart devices with this software are compatible and able to use myGovID.

To get started, the principal authority of the franchise will need to set up their myGovID and link the business in RAM. Once the business is linked, they can set up and import authorisations for others within the franchise.

The principal authority – or the authorisation administrator – will have until of the 27 March to use the Import AUSkey function to create multiple authorisations.  When you do this, make sure you check AUSkey manager to ensure all the details are up to date.


I’m not great with technology, is it easy?

We’ve had feedback from a lot of our users that the changes are easy to make, and a big improvement on AUSkey.

You can watch this video with feedback from small business owners themselves, and we have created a fact sheet to help make the move easier for you.

Not only is it easier, it’s more secure. MyGovID uses security features in your device to protect your identity and information.


I don't want my tax records to be leaked online or to be hacked or anything like that…security is number one, but it's also got to be easy to use – Frank, Café owner.


I don’t have a smart device – what can I do?

You will need a device which meets the minimum requirements to download the myGovID app (that is, a smart device which has iOS 10 or later on Apple or Android 7.0 (Nougat) or later). 

If you need to purchase a new device, you may be able to claim a deduction for this, including the data. As a franchise owner, you might need to buy additional devices for those that work for you – you may also be able to claim these devices.

Standard deduction rules apply – you can read more about these at income & deductions for business 


Need more?

More information is available at Accessing online services with myGovID and RAM  to help you make the change.


I downloaded the myGovID app and went online and I got a fact sheet. Basically I read through it and I just had some step by step how to set up the app and how to link my business to find my ABN and link it in and then you know, eventually go through and give my bookkeeper access. It was pretty easy. It was just a few steps. – Frank, Café owner.