Business Franchise Australia

Have Your Say: Technology in the time of COVID-19

If someone had told me in February this year that in a month’s time I would be leading a department that supports technology in 2,500+ stores and multiple offices across three regions (ANZ, Europe and Japan), as well as building and evolving a multi-billion dollar digital platform all from my home while the world was in lockdown, I wouldn’t have believed them.

Over the past few months, the Domino’s Technology Department has had to rapidly transform its online and in-store technology to meet international government requirements, and provide safe delivery and pick-up solutions for our team members and customers. At the same time, we have also had to mobilise our workforce around the world to work from home – something we never anticipated we would need to do, and had never tested.

Our approach has evolved a lot since the first week the team began working from home. I’ll be honest and say that I don’t know what the future holds, but I do know that with our hunger to not just survive, but thrive, and with our minds open to evolving, we will continue moving forward on the path of success in a post-pandemic world.