Business Franchise Australia

TRUSTED GLOBALLY FOR OVER 30 YEARS IN FRANCHISING

How Future-Focused Organisations are Prioritising the Employee Experience

As automation and artificial intelligence change the business landscape, smart leaders and organisations are investing in the employee experience.

A joint study by IBM’s Smarter Workforce Institute and Globoforce’s WorkHuman Research Institute found employees who ranked in the top quartile of their Employee Experience Index reported 23 per cent higher job performance, invested almost twice the discretionary effort and were half as likely to leave.

Jen Jackson is founder and CEO of award-winning employee experience company Everyday Massive, speaker, and author of How to Speak Human (Wiley, 2018). She works with forward-thinking leaders to transform the employee experience — increasing connection, improving communication, and building capability in leaders and teams. www.everydaymassive.com