Q & A with Rebecca HallNinedots Founder and Director
With the success of any great business, comes curiosity, how did it all begin?
Where we are today with the business is collective of so many things. Seeing a gap in the market for those going through the new build journey played a part while having a creative flair and industry knowledge made it possible to do something about it. I think the success of the business comes from having a genuine desire to help people and having a love for homes in general. I grew up in a commission home that my mum was lucky enough to land in a fairly wealthy area. I loved our house, it was our home, but I was always intrigued by the big homes around me. I think that really spurred my love for the industry.
What do you love most about Ninedots?
I love how the business structure allows for a win for clients, builders and us as business owners. Mutual success all round. It’s also extremely rewarding being able to improve the build process and outcomes for people given it’s such a large undertaking.
How have Ninedots overcome challenges around Covid, trade and material shortages and interest rate rises?
Like many businesses we’ve had to adapt to market challenges but for the most part it’s given us confidence in our business model. The demand for individual services fluctuates with market changes but the demand for our build support in general has remained consistently strong. The business model allows us to be adaptive.
What is Ninedots’ approach to Marketing?
Our business core is based on relationships so we’ve been lucky enough to grow the business quite organically through our business structure and referral partners so to be honest formal marketing to date has been quite minimal. That being said, with the franchise launch we’re excited to be taking the next steps with marketing opportunities and bedding down what’s worked so well for us so far. We’re looking forward to growing our marketing footprint relative to growing our franchisee partners.
Where are you looking to launch new Franchises?
Overtime we aim to have a presence in all residential growth corridors and prominent knock down rebuild areas but the roll out will depend on where we find the right people.
What skills would be required to take on a Ninedots Franchise?
Successful Ninedots franchisees would need to have experience in the residential construction industry and be able to genuinely add value to a client’s new home build journey. Knowledge of the construction process and excellent rapport building and communication skills will set franchisees up for success, and we’ve found being friendly, motivated, personable and having a high regard for customer service goes a long way.
Will training be provided?
Yes, we’re really excited to be providing extensive personalised training and early stage business support to franchisees in order to develop the expertise we’re renowned for. Franchisees will receive full behind the scenes access with our ‘Ninedots Franchisee Training Program.’
If you could hand pick your next Franchisee who would it be?
I’d say it would be a good display home consultant! One that is friendly, knowledgeable and customer focussed. They might be over working weekends, wanting to be able to help clients beyond their current limited sales range and they would be self motivated and excited by the opportunity to be in business for themselves.
Revolutionising the new build journey and bringing the industry disrupting concept of build advocacy to market, Ninedots Build Advocates provides build advisory services to home buyers and investors alike, helping them navigate the new build process like experts. Going from strength to strength from their start in 2013, Ninedots now have a coveted waitlist for their services and operate from a purpose built National Office in North Geelong, Victoria.
Providing innovative and comprehensive build support services across Melbourne, Ballarat and the Greater Geelong area, the Ninedots team supports clients across all aspects of residential construction and with all dwelling types including volume builds, partial customisation and complete custom.
Specialised advice is provided for single dwellings, subdivisions and multiple townhouse/unit developments. With a strong focus on true client satisfaction, Ninedots ensures all clients experience a low stress, enjoyable and quality assured build and as a result enjoy a large volume of word of mouth referrals.
With collective experience across residential construction, design and project management, together with proven business systems and passionate leaders, Ninedots is uniquely placed to provide the right new home build support.
From meeting with new and prospective clients and conducting build discovery sessions, to identifying and developing client needs, bridging client knowledge gaps, sourcing and recommending best fit land and build options, coordinating building inspections and project managing builds on clients’ behalf, Ninedots are available at every stage of a new home build.
Having developed deep professional relationships with a wide range of builders, developers and partners, Ninedots are able to provide tailored, cost effective and streamlined build solutions to clients while providing ongoing know-how throughout the build process.
Importantly though, while well connected, Ninedots pride themselves on having no direct affiliation or formal arrangement with any one builder, land developer, or partner, which ensures the Ninedots focus – at all times – is on individual clients’ best interests and securing their best fit build solutions independently.
Proven to be a successful and scalable business in the ever growing residential construction market, Ninedots has established an in demand reputation as a trusted and valuable provider of effective build support services. Due to demand and success to date, Ninedots has decided to expand its operations.
With support services customer focussed, hands on, and underpinned by deep local expertise and connections, Ninedots recognised the importance of representation to be located close to where their clients are looking to build. With that in mind, and to ensure that the high standard of client care and service delivery is maintained, Ninedots have franchised its operations and are now opening its business to carefully considered franchise partners Australia wide.
Afforded the backing of an established team and passionate business leaders based at the Ninedots National Office, franchise partners will benefit from comprehensive, cutting edge and custom designed systems in place that will enable them to provide extensive build support services to clients looking to build a new home or investment property, hand holding through part or all of the journey. Services currently offered through the Ninedots business model include build discovery sessions, quote reviews, contract reviews, land acquisition support, builder selection, design support, consulting, building inspections, project management and floorplan experiences.
Franchisees will build relationships with clients and partners, work hard to put together the best possible client solutions and provide friendly and reliable support to their local client base and extended network.
By providing expert, honest and independent build advice and support Ninedots take the stress out of the new build process allowing for an enjoyable, quality assured outcome.
The opportunity to join Ninedots as a new franchise partner presents a rewarding career prospect with high financial returns in a flexible and low cost working environment.
Given the strength in the Ninedots brand, success to date, market response and planned growth trajectory, for the benefit of the whole group, franchisees will be carefully considered for business suitability to ensure the right fit.
This truly is an amazing opportunity for the right person to grow with a leading and innovative business that is poised for great success!
1300 993 683 Ninedots.com.au | hello@ninedots.com.au