Putting It All Together
With a growing population, new houses and offices going up every week, and a lot of furniture and other equipment being delivered in self-assembly format, it’s no surprise that Kitset Assembly Services is in high demand.
‘People these days are not only time-poor – many haven’t developed handyman skills, don’t have the tools, or the patience to work out instructions when they can be earning at their real job,’ says Galvin Milich. ‘The average flatpack has apprehension attached to it and that’s what Kitset franchisees do: take away stress and save customers time and money.
‘I bought my Kitset Assembly Services franchise in 2019. Starting from zero, I built an annual turnover of $150,000 in just two years. Many of my clients are regulars – if you do a good job, you’ll inevitably be called back for something else. There’s a real shortage of reliable tradies out there. If you can turn up when you say you will, and do the job you say you’ll do, you’ll be in demand, simple as that.
Kitset Assembly Services was founded in 2017. Owners Jennifer Lees and William Flew both have over 30 years’ business experience, and have been joined by CEO Grant Nye, who has over 20 years’ experience in franchising. The result is a formidable team which has grown the business from 4 franchisees to nearly 50 across New Zealand and Australia. Demand means there are exceptional opportunities for Australian franchisees.
‘The range of flatpack products on the market continues to grow, and we supply a solution for both retailers and customers,’ Galvin says. ‘We’re not hampered by exclusive deals with any one supplier – we have over 130 retail and supply partners to draw a healthy business. That’s good for them and good for us, because we’re removing a problem for their customers, too.’
All are supported by some clever technology. ‘Customers can access our online booking portal via the website, giving them access to instant estimates on thousands of fixed-priced assemblies. Also, Kitset has developed a proprietary software solution, ToolKit, a world-class job management system covering scheduling and billing, specifically designed around the requirements of Kitset franchisees.’
Galvin’s background was in the corporate sector of the automotive industry. ‘I got into a rut, and wanted out,’ he states bluntly. ‘I have a very DIY mentality, so when I came across Kitset Assembly Services it appealed immediately.’
New franchisees undergo a four-week training course, followed by a Franchise Manager and Field Trainer spending time with them in their new business, introducing suppliers and ironing out any teething problems.
‘The philosophy of the company is not a “get out there and good luck” type of business – it offers wrap-around support to help franchisees become as successful as they can. They may be in business for themselves, but they’re most definitely not by themselves.’
Kitset Assembly Services describes itself as ‘unapologetically fussy’ about chosen franchisees. ‘We have an awesome network of individuals who are in business for themselves, understand the strength of our brand and network, and are invested in providing a simple solution for our customers, while creating their own destiny.’
‘This is not a “buy a job” franchise,’ says Galvin. ‘It’s an opportunity to build a long-term asset which offers terrific variety, the opportunity to meet people, and a healthy turnover.
‘If you’re a practical person, have strong communication skills, understand customer service, and desire to succeed, give Kitset a call. If it’s a fit, they’re genuinely delighted to help you get started and turn your skills into a business with a real future.’
