Gary, you grew your Poolwerx Horsham store to $1 million in revenue within its first year—what do you attribute to this success?
It all comes down to hard work, building strong relationships, and delivering a consistent service that our clients can rely on. When we started the Horsham store, we knew we were filling a real need in the community for expert pool care. We focused on quality, building trust, and delivering on our promises every time. Being part of the Poolwerx network, with its industry-leading support, also gave us the tools and confidence to hit the ground running.
- You’ve described succession planning as an important part of your business journey. Why is this a priority for you?
For me, the best inheritance I can give my children isn’t just financial—it’s a blueprint for success. Building a strong business with Grace and James alongside me means I’m preparing them for the future. One day, they’ll take the reins of Poolwerx Horsham, and I want to ensure they have the skills, knowledge, and passion to keep the business thriving. It’s not just about today; it’s about creating long-term stability for our family.
- Grace and James are key players in the business. How has it been working alongside your children?
It’s incredibly rewarding. Grace and James bring fresh perspectives, new ideas, and energy to the business while sharing the same values I’ve built it on. Grace’s recent recognition as the Retail Team Member of the Year at the Poolwerx Convention shows the dedication and talent she brings to her role. I’m proud of what they’ve both achieved and excited for what’s to come as they step up to lead the business one day.
- What’s the secret to balancing family and business, especially when you’re working so closely together?
It’s all about communication and boundaries. When we’re at work, we focus on the business, and when we’re at home, we make time to enjoy being a family. We respect each other’s roles and strengths, and we’re always open to feedback. I think that mutual respect, combined with our shared goal of success, helps us work well together without crossing those family-business lines.
- What advice do you have for other business owners considering succession planning?
Start early and involve your family in the process. Succession planning isn’t something you can leave until the last minute—it’s about gradually building the skills, confidence, and leadership abilities of the next generation. Be transparent about your vision, set clear expectations, and provide opportunities for growth. For me, succession planning has been about future-proofing our family’s wellbeing, and that’s a gift I’m proud to pass on.