AUSTRALIA’S NUMBER 1 PHARMACEUTICAL COMPANY TEAMS UP WITH AUSTRALIA’S NO I DELIVERY SERVICE FOR DELIVERY IN LESS THAN TWO HOURS
Australia’s leading On Demand, Last Mile Delivery App – Sherpa – announced the latest development of its partnership with pharmaceutical industry giant, Chemist Warehouse. The integrated, online Fast Delivery service across the pharmacy’s national network delivers Chemist Warehouse products in less than two hours.
The online integration to the Chemist Warehouse Kentico ecommerce platform now means all online orders can be delivered from any Chemist Warehouse outlet directly to a customer’s home or place of business, in less than 2 hours, the fastest delivery in Australia.
The partnership is the first of its kind for the pharmaceutical sector and allows Chemist Warehouse to extend its reach and fulfilment to customers’ homes and businesses.
‘The launch of the Chemist Warehouse Online Home Delivery Service is a great step forward in achieving a new level of retail convenience,” said Duncan Brett, new CEO of Sherpa.
“Chemist Warehouse online customers can now place orders for retail pharmacy products, and get them delivered in less than 2 hours via a few clicks on their phones or computers. It re-defines the retail experience and customer convenience.”
Mr Brett said that with rapidly evolving new social norms, such as social distancing increasingly reshaping the future of retail, accommodating customer expectations now means home delivery can no longer be considered a VIP service. It’s now a basic necessity of business and competition. For retailers to embrace what the future could look like, having a home delivery fulfilment service is mandatory to remain futureproof.
‘We are always working to strengthen and adapt our business. Re-defining the customer service expectation of convenience was a starting point that easily led us to integrating Sherpa’s home delivery App into our enhanced online ordering platform. We are now delivering the ultimate retail experience,” said a spokesperson for CW Retail, parent group for the Chemist Warehouse network.
The scalability of Sherpa’s crowd-sourced driver model is giving innovative retailers like Chemist Warehouse unprecedented flexibility by leveraging its vast retail network of stores to act as mini-warehouses, bridging the gap between the ease of online shopping with the convenience of home delivery.
The fast delivery 2-hour service will be offered to most Chemist Warehouse online shoppers subject to their location and serviceability.