Business Franchise Australia


An Award-Winning Minit Gold Coast business becomes Franchisee of the Year due to winning team mentality

As a 21-year-old trainee with Mister Minit, Steve Whittard, had no idea that 33 years later he would be working with the same company and running a successful multi-site business. Recently, Steve was honoured with the prestigious Franchisee of the Year 2021 Award and title.

The Franchisee of the Year is nominated through rigorous criteria, including overall contribution to the brand and business, added value to others and the system, proactively involved in the community, provided exceptional customer service as measured through internal programs, developed themselves in leadership, and has outstanding trading results as measured by customer growth and sales growth.

CEO Mark Rusbatch says, “This award is a signal to the Mister Minit Network on what an outstanding franchisee looks like. They are someone that sets the standard and will be sought after for business and management advice.”

Steve puts his success down to his team and the people he works with. “Ultimately it’s about people. It’s a service business. Recruit the right people and invest back in the business. Hire for the culture of the business.  Even if the applicants are fully qualified, if they aren’t a good fit, don’t hire them. Apart from working closely on a daily basis, our team share a lot of leisure time together outside of work, so we all need to get along,” says Steve.