BizCover’s new service ‘A.I. Your Way’ transforms customer service voices in real time to fit customer personality requirements

 

A.I. tech tailors customer service voice to fit your favourite personality when you buy business insurance.

Whether it be Local Jack fresh off a smoko or the comforting voice of Grandma Gertrude, small business owners can now enjoy their favourite voices and personalities to guide them through the process of getting business insurance.

 

 

Whether it be Local Jack fresh off a smoko or the comforting voice of Grandma Gertrude, small business owners can now enjoy their favourite voices and personalities to guide them through the process of getting business insurance.

Fresh from the BizCover Institute of Insurance Sciences, the patented AI voice system dubbed ‘AI Your Way*’ translates the BizCover customer service team in real time tailoring their voice and language to fit the personality of your choice.

“As a busy small business owner, talking to customer service on the phone is the last thing you want to do. But what if the person on the other end really spoke your language?” said BizCover’s Head of ‘AI Your Way’ Voice Acting, Daniel Gomez.

Powered by military-grade quantum AI machine learning, the technology detects sentiment and mood during conversations to provide the best customer service with the right tone.

From there, BizCover’s new “AI Your Way” tool matches the customer details with biometric data available by API integration through main social media channels. The connection allows to further build the AI personality and deliver an improved and relatable experience to better serve BizCover customers. By making the process easier to understand, customers will be able to purchase insurance faster with instant cover on the go like never before.

The AI implementation is new staggering evidence by BizCover on how they continue to deliver on their customer fanatic values and promise to make business insurance easy. Customers will continue to choose the best cover for their business insurance needs and select cover options from selected leading Australian insurers.

BizCover Customer Service Agent Arty Fischel said it was weird at first to hear his voice sound like the sultry whisper of the deep relaxion ASMR agent Valentina.

“But at the end of the day, if I can help make Public Liability, Professional Indemnity, Business Packs and all other products easy for customers to understand, then we’ll take the stress out small business owners, and I’m all for it!” said Fischel, after enjoying helping a customer using the ASMR Valentina function.

The ‘AI Your Way’ technology, which is in the running for top InsurTech awards later this month, will be available to BizCover customers on April 1.

 

About BizCover

BizCover is Australia’s largest business insurance service for SMEs. More than 170,000 SMEs currently protect their business through BizCover’s proprietary platform, which has offerings in the US, Australia and New Zealand.

More than 650,000 business insurance policies have been sold through BizCover platform globally from a panel of leading global insurers. BizCover also provides market-leading solutions to the general insurance broking industry, including BizCover for Brokers and ExpressCover.

BizCover is a member of the Austbrokers Network that places $4 billion worth of premium on behalf of clients, enabling members to benefit from an array of scale benefits.

Daniel Gomez – Marketing Communications Manager

0412 569 507

danielg@bizcover.com.au

https://www.bizcover.com.au/