Leading courier franchise business CouriersPlease (CP) was fortunate to continue operating as an essential service for millions of Australians last year throughout the pandemic.

Between March and October 2020, deliveries across the network grew by 80 percent nationally, compared with the same period in 2019. In Victoria alone, CP experienced 150 percent growth in delivery volumes. In October, CP was forecasting a further 35 to 50 percent growth in delivery volumes in the lead up to Christmas.  

The company was quick to respond and implement changes when it experienced the first spike in volumes, increasing its franchisee network by more than 40 percent, staff by 30 percent, and hiring hundreds of extra drivers. It also opened six new facilities in NSW, Queensland, WA and ACT to improve processing capabilities, and improved its technologies to minimise potential delays and enhance the delivery experience.

Mark McGinley, CEO of CP, said:

“While we experienced our strongest growth to date in 2020, it was not without its challenges: CP was required to deal with border closures and social distancing restrictions, which delayed delivery times early on. Due to this, we invested millions in sortation technology designed to boost efficiency for franchisees and get parcels in the hands of consumers much quicker. We also rolled out our new driver app, CPGo, which provides optimum route planning and prioritisation, and gives consumers visibility and control of the delivery experience.”