COURIERSPLEASE TOPS CANSTAR BLUE RANKING FOR MOST SATISFIED CUSTOMERS

 

A uniquely challenging period for the logistics industry, the last 18 months has seen unprecedented parcel volumes shipped to millions of households across the country – with one carrier recognised as going above and beyond the rest.

CouriersPlease (CP) is thrilled to announce its number one ranking in the prestigious Canstar Blue 2021 Most Satisfied Customers ranking for small business courier services. Since 2010, Canstar Blue, Australia’s best known and trusted comparison website, has produced annual customer satisfaction research and ratings on more than 900 Australian brands.

 

 

CP outranked five of Australia’s largest courier services, validating its ability to deliver a quality service to its business customers over the last 12 months. It was the only courier service to score five-star ratings for problem resolution and booking process. It also scored five-star ratings for overall satisfaction and pick-up drop-off options, and four-star ratings for value for money, delivery timeliness and reliability of service.

John Venetsanos, Acting CEO at CP, says: “We’re thrilled to win the Canstar Blue Most Satisfied Customers ranking this year. We are incredibly proud of the dedication and resilience of our franchisees, employees, and key delivery partners during the parcel delivery boom of the last 18 months. During
this time, we have invested significantly in new warehouses, technology and associated infrastructure and this commitment has been instrumental in scaling up operations to meet the ever-increasing needs of our customers who range from small business owners to major retailers.”