FASTA PASTA WINS PRESTIGIOUS CUSTOMER SATISFACTION AWARD
For the third time in eight years, Fasta Pasta has won the Roy Morgan Customer Satisfaction Award in the category of Quick Service Restaurant (QSR) of the Year. It is the only QSR group to win this award more than once. Previous winners have only one win each since the awards began in 2011.
Adelaide’s own Fasta Pasta has come out on top of a national ratings survey to win the Quick Service Restaurant (QSR) of the Year 2018 in the prestigious Roy Morgan Customer Satisfaction Awards, held in Melbourne on Wednesday evening.
This year’s win for Fasta Pasta has great merit for several reasons.
Firstly, there is the extremely competitive nature of a very crowded marketplace. Mr. Frank Taddeo, Chief Executive Officer of Fasta Pasta, commented, “Winning this award for the third time is a great result for Fasta Pasta. It is particularly pleasing to do this in 2018 at a time when there is such a highly competitive environment in the QSR category, or casual dining segment.”
Secondly, the credibility of the research and its methodology. Roy Morgan Research has over 75 years experience collecting objective, independent information from consumers. Their Customer Satisfaction ratings are collected from Roy Morgan’s Single Source survey of around 50,000 Australians conducted face to face in their homes each year. This ensures an accurate and detailed level of feedback.
It also confirms that through their commitment to providing excellent service and satisfying customers, as judged by these customers, Fasta Pasta consistently outperformed others in the QSR category.
CEO Frank Taddeo says:
"What is most reassuring is that these Roy Morgan Customer Satisfaction ratings are collected from a Single Source survey conducted face to face in Australian homes each year. So in essence, this is a vote of confidence in Fasta Pasta from customers. I would like to thank them for that.
I would also like to recognise and thank all our franchisees and staff for the role they have played in Fasta Pasta winning this award. It is a tribute to their ongoing commitment, energy, effort and hard work. They truly share a passion for great customer service.
Fasta Pasta is Adelaide born and bred. To win this national award in the year of our 35th anniversary proves we are offering a level of service to our customers that is up there with the best in the country.
When we first founded Fasta Pasta in Adelaide 35 years ago, great customer service was one of the key values of the business. I am proud we continue to deliver this level of service today."