Business Franchise Australia


Fastway Couriers (Perth) Pays Penalty for Alleged Franchising Code Breach

West Aust Couriers Pty Ltd, trading as Fastway Couriers (Perth), has paid a $9,000 penalty after the ACCC issued an infringement notice for alleged non-compliance with the Franchising Code of Conduct (Franchising Code).

Fastway Couriers (Perth) is the West Australian regional franchisor of the Fastway Couriers franchise. 

The ACCC alleged Fastway Couriers (Perth) breached the Franchising Code by providing a disclosure document that did not include details of former franchisees that had terminated or transferred their courier franchises to a prospective franchisee.  This information is required by the Code to be included in each disclosure document.

“The ACCC is sending a clear message that it will act to ensure prospective franchisees receive the information required by the Franchising Code so that they are able to make informed decisions about the purchase of a franchise,” ACCC Commissioner Sarah Court said.

“The ACCC has recently taken enforcement action against franchisors who the ACCC alleges are in breach of the Franchising Code, in order to educate franchisors and send a strong message that all franchisors must comply with the Code.”

Fastway Couriers (Perth) has also provided the ACCC with a court enforceable undertaking to address the ACCC’s concerns that it had made false or misleading representations regarding the future earnings of courier franchisees by advertising an “income guarantee” of $1,500 per week for 30 weeks to prospective franchisees.

The ACCC was concerned that prospective franchisees would understand this representation to be the likely income they could therefore expect to earn at the end of the stipulated period.

The company has undertaken to provide actual earnings information to prospective franchisees, and not to describe the offered financial support as an “income guarantee” in future marketing of its courier franchises.

A copy of the undertaking is available on the ACCC website.