An ongoing focus on technology, automation, innovation and customer service excellence will empower Fastway’s 27 regional franchises to take full advantage of the $10 billion e-commerce opportunity.
“Fastway is a business with 34 million deliveries annually and that’s only going to continue to grow given Australia is one of the top three countries forecast to experience growth, despite the cancellation of the GST-free threshold on 1 July,” Fastway Couriers Australia CEO Peter Lipinski said.
“As more and more Australians shop online, expectations around hours of delivery and collection, and tracking continue to climb and Fastway will continue to invest to support our Regional Franchisees and their Courier Franchisees better meet those expectations.”
Addressing the Fastway annual convention in Kingscliff, New South Wales this weekend, Mr Lipinski provided delegates with a progress report on Fastway’s on-going transformation.
Innovations like Parcel Connect (which allow consumers to send and parcels when it suits) and Blu Couriers (Fastway’s shared economy flexible courier service which enables Fastway’s courier franchisees to manage spikes in demand) help accommodate those growing consumer expectations while alleviating pressure on our franchisees, Mr Lipinski said.
“Blu Couriers (blucouriers.com.au) is a particularly important initiative with huge potential for our and our franchisees’ businesses, especially when you look at similar business models like the highly successful Dada in China and Ninja Van in Singapore,” Mr Lipinski said.
“Our mission is to delight the customer at the door and we’ll achieve this by leveraging technology and our unique franchise system to create a scalable, cost-effective business platform that enables e-commerce so that Fastway is the first choice for online buyers and sellers.”
Fastway will continue to draw on Aramex’s reach and scale to support and amplify innovation with break-through technology like what3words.com being incorporated into Fastway’s systems in the coming months.
“what3words is revolutionary geolocation technology developed by Aramex which allocates a unique three word address to a 3m x 3m square,” Mr Lipinski said. “The most frustrating part of a delivery is the final stage so what3words means significant time savings, less stress, and happier customers and couriers.”
Delegates also heard from keynote speaker Brendan Green, CEO, Hire a Hubby, who provided insight into the organisation’s highly successful customer relationship management system as well as the launch of The Franchise Cloud, an end to end, whole-of-business system which is being piloted across a number of Fastway Regional Franchisees.