Fitness First Australia signs with Clubware and Debitsuccess


Fitness and Lifestyle Group (FLG) has selected Transaction Services Group (TSG) as its exclusive partner for four key brands in Australia and New Zealand. FLG will use TSG’s all-in-one solution to remove the burden of administration for its gyms; increase footfall following COVID-19; and enhance the membership experience.

This partnership brings together two giants in the fitness sector. With its Fitness First, Goodlife, Jetts NZ and Zap brands, FLG is one of the largest providers of health and wellness in Asia-Pacific, with over 510 health clubs serving 825,000 members every day. In parallel, TSG has pioneered integrated payments, management software, and innovative value-added solutions for gyms and health clubs since 1990, having grown to become the market leader in both Australia and New Zealand, now serving over 5,000 clients. 

FLG selected Debitsuccess and Clubware for its Goodlife and Zap brands to support its business in both optimising memberships and managing operations in 2004 and 2018, respectively. Realising both operational efficiencies and demonstrable revenue results, FLG also enlisted Debitsuccess and Clubware to support +50 Jetts gyms in New Zealand earlier this year. Fitness First Australia will be the next FLG brand to leverage TSG’s value-added, and managed services across its +70 sites in 2021.    

With a state-of-the-art contact centre, supported by +100 in-region employees, the deal will see TSG manage all billing related queries for Goodlife, Jetts NZ, Zap and now Fitness First gyms – freeing up the gyms to spend more time running their business. 

Alongside payments and billing support, Clubware’s highly configurable management software and reporting analytics allows these FLG brands to proactively manage gym capacity and class sizes; facilitate in-app and online bookings; and continue to engage, motivate, and retain members.

“We are pleased to be expanding our use of TSG payments and software solutions across our network in both Australia and New Zealand.” said Greg Oliver, CEO of Fitness & Lifestyle Group and the newest board member of Fitness Australia. “The unique combination of Debitsuccess and Clubware allows FLG to streamline back of house processes and leverage tangible value-added payment insights for optimising the membership experience for all customers.” 

Fitness First is set to go live with TSG’s Clubware and Debitsuccess solutions in Q1 2021. Fitness First, Goodlife, Jetts NZ and Zap will also upgrade their existing management software to the new cloud-based, SaaS version of Clubware later in the year.