G.J. Gardner Homes voted most trusted building franchise three years in a row

G.J. Gardner Homes voted most trusted building franchise three years in a row

G.J. Gardner Homes has once again been named the most trusted Aussie builder by Australian consumers who have had a new home built in the past 12 months.

CEO Darren Wallis said the franchise building network received a rating of 4.7 out of a possible 5-star ratings from 214 reviews on ProductReview.com.au, making them the top rated national builder among hundreds of national builders that are tracked by the consumer opinion website.

“This win comes on the back of G.J. Gardner Homes recently being named by the HIA as the 8th top national builder across the country, up from 10th place last year,” Mr Wallis said.

“In 2017 our franchisees together sold over 3000 homes across the country, with a total sales figure of over $900 million.”

Mr Wallis said exceptional customer service was something the franchise had developed over many years, which involved an ongoing analysis of the franchise’s systems, procedures and culture in order to refine and develop these to help franchisees provide the very best customer service possible.

“Our dedication to refining our customer focus has also been recognised by our peers and last year we were named Australian Established Franchisor of the Year,” he said.

“The development of successful customer-focused business systems and a customer-centric franchise culture has also allowed us to move smoothly into the international markets of New Zealand and the United States.”

This year G.J. Gardner Homes also upped its design offering to the next level, collaborating with Darren Palmer to offer six exclusive house interior and façade designs created by the leading Australian interior designer and The Block judge.

“Neither G.J. Gardner nor Darren had collaborated on this type of project before and it was our strong reputation and longevity in the industry that were key factors in Darren’s decision to work with us,” Mr Wallis said.

“The collaboration reflects our desire to make the building process easier and less stressful for consumers and to make beautiful design accessible for all new home builders.

“It also shows our model enables our franchisees to establish and operate successful profitable businesses.”  

ProductReview.com.au is Australia’s largest consumer opinion website and aims to help consumers make better purchasing decisions. The annual ProductReview.com.au Awards showcase the top performing products and services as rated by Australian consumers in the last 12 months. It receives approximately 35,000 reviews each month across 18 main categories and attracts over 4.5 million monthly visitors who are researching their next purchase