JAX TYRES & AUTO LAUNCHES INDUSTRY-FIRST VIDEO VEHICLE CHECKS
JAX Tyres & Auto, one of Australia’s most respected tyre and auto retailers, has launched an industry-first initiative that offers remote video vehicle checks to customers, in the comfort of their own homes.
The JAX Video Vehicle Checks* are being rolled out to Melbourne customers during lockdown, to ensure peace of mind for those who are concerned about vehicle maintenance, and don’t want to risk their health or are more than 5 km away from their nearest JAX store.
This form of remote customer service is a first for our industry, bolstering the company’s personalised digital experience offering and enhancing the capabilities of its eCommerce platform.
Melbourne-based drivers will be able to book and access these video checks via an enhanced website functionality on the JAX Tyres & Auto’s existing webchat to SMS service. Qualified JAX Tyres & Auto technicians will then conduct remote visual inspections to offer expert mechanical and tyre information one-on-one.
“Giving our customers peace of mind about their vehicles is at the heart of what we do. JAX Video Checks combines the best of what we do, our successful digital platform and our expert knowledge from our store teams, to offer them a greater level of support when they may need it most,” said Steve Grossrieder, CEO and Executive Director of JAX Tyres & Auto.
This is the latest development in a broader range of customer support initiatives from the business in response to COVID-19, including JAX Zero Service Contact, reinforcing our commitment to customer’s health and safety. The mechanical service provider is also providing support to Victorians a free JAX Vehicle Inspection and free pick-up and drop-offs at participating stores.
For further information, visit www.jax.com.au. An explanatory video of the service is available here: https://www.jaxtyres.com.au/promotions/free-video-check-from-home
*The video check service is intended for a preliminary visual diagnosis of the vehicle only. Any information which may be provided pursuant to this video check service is intended to be general in nature only, is subject to change and is not to be substituted for a complete in-store examination of the vehicle by a qualified mechanic