Business Franchise Australia


Muffin Break wins QSR Social Media Award

Premium bakery-café brand Muffin Break won the QSR (Quick-Service Restaurant) Social Media award at the inaugural QSR Conference and Media Awards, held yesterday in Sydney.

At the ceremony, Muffin Break was recognised with the social media award for its recent campaign, Win Your Daily Cup, which proved to be Australia’s largest-ever independent online coffee survey, based on volume of participants, by a brand in Australia.

Over four weeks during February and March of this year, Muffin Break invited its customers to share their preferred coffee size, style, milk and strength, for the chance to win their daily cup of coffee free for a year. The response exceeded all expectations, resulting in more than 32,000 entries, as well as an explosion of shares and conversations across Facebook, Twitter and Google+.

Muffin Break Marketing Manager Gemma Fitzsimons said the entire team was amazed with the results.

“Coffee is the heart of our business – a true passion and point of difference that makes up half of our in-store sales.

“The objective for this campaign was to understand our fans’ daily coffee orders as part of a longer term social media strategy allowing us to communicate with fans in line with their preferences as well as sharing our coffee credentials with them. We are succeeding in making sure customers recognise that Muffin Break, as a bakery-café, can make their favourite daily cup, every time.

“Not only did we deliver the biggest coffee survey by a brand in Australia, we smashed our KPIs and demonstrated social media can help drive our business forward. All for the cost of giving away one prize of free coffee every day for a year,” said Ms Fitzsimons.

The results of the campaign included 32,000 unique entries into the Muffin Break database and 535,927 unique people reached.

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