One & Two Hour Home Delivery Agreement between Chemist Warehouse and Sherpa


Sherpa: Australia’s leading On Demand, Last Mile Delivery App, has  announced it has signed Chemist Warehouse as a national account to deliver online orders from across its national network of retail outlets directly into customers hands, within hours.

The partnership is the first of its kind for the leading retailer, allowing it to extend its reach and fulfilment into its customers’ homes and businesses. Once fully rolled out, orders will reach customers within as little as one hour of placement online.


“We are very excited to be entering this new and increasingly growing space. Orders being picked up from any store and delivered point to point to a customer’s home or workplace will enhance our business and redefine the customer service expectation. It’s the ultimate convenience,” said Damien Gance, Director of CW Retail Services, parent group for the Chemist Warehouse network.


Chemist Warehouse customers will be able to place orders via the Chemist Warehouse website and choose to have it delivered within one, two or four hours, then track its progress in real-time. The scalability of Sherpa’s crowd-sourced model is giving retailers such as Chemist Warehouse unprecedented flexibility by leveraging their vast store network as mini-warehouses to bridge the gap between the ease of online shopping and the speed of Click and Collect.


“Having Chemist Warehouse as a client of Sherpa is another leap forward for the company. We are very proud to be working with our growing list of best in class brands to reshape the future of new retail and customer service,” said Bastien Vetault, CEO of Sherpa.


It is expected the rollout will be swift and include most of the networks 450+ stores within the next 12 months.