Australian family owned Pedders Suspension & Brakes has been operating for just over 70 years as Australia’s leading Brake, Steering & Car Suspension Specialist.
With over 120 franchise businesses and dealer stores across its network, they pride themselves on exceptional customer service. To ensure the Pedders team could continue delivering on their promise with consistency across every store, they recognised the need to overhaul outdated systems. By streamlining front-end processes such as bookings and customer communication, alongside back office functionality, the Pedders network has shifted to one integrated business management platform, rather than switching between multiple applications.