Quest Apartment Hotels sets a new standard in inclusive travel

With 4.4 million Australians living with a disability, Quest Apartment Hotels is leading the way in accessible accommodation.

This commitment has seen Quest honoured with the Innovative Collaboration Award at the prestigious 2024 HM Awards. The accolade recognises Quest’s partnership with Accessible Accommodation, a collaboration that is paving the way for inclusive travel across Australia.

With 86 Quest properties across Australia now accredited, this initiative empowers travellers with disabilities to book with confidence, knowing they have access to accurate and transparent accessibility information.

Business Owner of Quest Springfield Central, Luke Frederick, believes his business has only benefitted from taking the property beyond mere compliance and making it truly inclusive for guests at every point of their stay, with accessible room occupancy increasing by nearly 50% this year.

“It’s important to us because we believe everyone should be welcomed equally. Having the benefits to be able to offer accessible accommodation and provide options for guests to suit their needs when they visit our area is fantastic for our property, while creating an effortless stay is at the heart of what we’re about at Quest Springfield Central.”

In Victoria, Quest Burwood East is the very first non-boutique operator in the country to receive a Tier-3 rating, providing the highest level of accessibility, which indicates the room has amenities to support a person who is unable to lift themselves, like a Hi-Lo Electric Bed and a hoist.

Accessible Accommodation Founder Kerry Williams says Quest recognises the need for a collaborative approach in meeting the growing community’s need for accessible rooms.