Kwik Kopy Five Dock has been crowned winner of the 2019 Franchise of The Year Award. The national award was held in Melbourne and runs annually by Kwik Kopy Australia to recognise the most efficient and profitable centres.
The award ranks centres by using the top quartile in four key areas including, sales turnover, profit before owners draw, production efficiency as well as owner’s profit percentage.
David Bell, Managing Director at Kwik Kopy Australia has described the win as ‘highly deserving’, as the centre was struggling when it was bought five years ago but has since transformed to be one of the best Kwik Kopy businesses.
‘Kwik Kopy Five Dock is the only business in 10 years to get double digit growth three years in a row and break into the million sales club. The owner is a giver, not a taker. He is a member of the performance group, and is an innovator’ said Bell.
Commenting on the award, Paul Lindsay owner of Kwik Kopy Five Dock said ‘As soon as I bought the business my first challenge was to get customers to trust Five Dock again. I emailed every customer on the database to let them know that I would fix any past issue and give them a positive experience.’
‘The key to my success has been outstanding customer service and fast turnaround times on print and quotes’ said Lindsay. ‘I aim to give everyone the best possible level of service and quality, I turn around 99 per cent of quote requests within 20 minutes.’
‘There is no deadline too tight, customers often call up or email a request that they think is going to be very difficult to achieve and I simply say yes, I don’t think we have ever turned away a request and always meet the deadline.’
‘I brought a lot of experience to this business which also makes me fairly unique in the franchise print industry, I am an offset printer by trade, and I have worked as an employee at several different Kwik Kopy centres across 21 years.’
The Franchise Of The Year award winner believes the secret to success is, ‘work hard, always make sure you are open with your customers, don’t try to hide mistakes from them, be honest if there has been an issue that may delay their work and don’t promise something if you cannot deliver on that promise.’