Blog

On our Business Franchise Blog, we share a wealth of content from knowledgeable writers around the world. Here you'll find both news and advice covering everything in franchising and business. Whether you're just getting started, expanding your business, or just want to stay up to date, the Business Franchise Blog has got you covered. Find more specific content by also visiting our Expert Advice and Latest News pages.

Why businesses should have a privacy audit ahead of February 22

February 16, 2018
On February 22, the government’s mandatory data breach notification scheme will come into effect. The scheme requires organisations to notify the Office of the Australian Information Commissioner (OAIC) and the affected individual if the organisation experiences a data breach that compromises personal information and is likely to cause serious harm. Failing to comply with the scheme could result...

Why organisations need to transform to stay relevant

February 16, 2018
Transforming to stay relevant in the face of constant disruption is a continuing challenge for organisations across Australia and New Zealand (ANZ). While there is no single right answer as to how this can be achieved, there are three key focus areas that can help organisations reach their goals regardless, according to Empired. Empired recently surveyed 289 respondents at its Convergence events...

Why the on-demand generation needs an ecosystem to manage spend

February 14, 2018
The rise of apps that make life more convenient has created a generation of consumers who want everything on demand, from ride-sharing and meal delivery to movies and even last-minute accommodation. As this trend continues, businesses will look to automate employee spend based on ecosystem integration, according to Concur.  Matt Goss, managing director, ANZ, SAP Concur, said, “People want...

Six Pillars of a Strong Wealth Creation Plan

February 2, 2018
Many older Australians anticipate working past the age of 70 instead of retiring at 65. (1) For many, it’s because they simply can’t afford to retire, highlighting the importance of prudent financial decisions and wealth creation, according to RSM Australia. Anthony Riding, financial planner at RSM Financial Services Australia said, “For people with young families, waiting until retirement is...

Adoption of Automated Expenses Management Systems Hits Critical Mass

February 2, 2018
Automation has finally hit critical mass when it comes to expenses, with more than half of the respondents to the 2017 Concur ANZ spend management index stating that they have an automated expense management solution in place and a greater number of companies than ever before agreeing that they are considering automating expenses.  In 2016, only 27 per cent of respondents had an automated expense...

A Franchise Success Story: Natasha Morgan, Founder of My Home Watch

January 22, 2018
How one business owner’s decision to franchise her business led to enormous growth in less than 9 months.       Natasha Morgan, Founder of My Home Watch I worked for a wealthy business tycoon and his family for 8 years. I travelled weekly from state to state and my role encompassed daily coordination of gardeners, pool cleaners, maintenance, security, cleaning professionals and overseeing the...

David Cornes strikes gold

January 19, 2018
Six months after opening his TaxAssist Accountants shop in Queensland on the Gold Coast, David’s fledgling business is going from strength to strength.                                         David Cornes Specifically servicing the region’s small business and individual tax payer market, David’s practice in Nerang has been inundated with new clients, attracted to the convenience of the open,...

Millennials rewriting the small business handbook

January 8, 2018
Millennials rewriting the small business handbook Hazem Sedda, Instagram star and local Sydney celebrity, is just one of the millennials changing the face of the retail sector through tech and their ability to think outside the realms of traditionalism. If you’re a resident of Redfern, it’s likely that you have visited what’s dubbed as ‘The Greatest Convenience Store on Earth’. Located in Sydney...

Franchise Financing: Funding Options

December 15, 2017
Franchise Financing: Funding Options Starting your own franchise business is impossible without enough capital to cover its initial costs. Want to know your best options? In this article, you will learn how you can finance the purchase of a franchise, where you can find financing assistance, and some of the risks you need to consider before embarking in. 1. Bank Financing The first place to look...

5 Hacks to Create the Best Bar Team You’ve Ever Had

December 15, 2017
Sometimes, you walk into other people's venues and think: how are their staff so well behaved? Why is the place so clean? What are their secrets? Managing a bar isn't easy. Among juggling stock, budgets, customers and the long list of other managerial priorities, you also have to manage your staff - and managing people is the toughest job of all. According to founder of online hospitality support...

Get More Attention with a Menu Makeover

December 15, 2017
Capturing the attention of restaurant-goers is difficult in a crowded market, but keeping that attention and building a loyal customer base is even more of a challenge. We spoke to the founder of online hospitality support hub Profitable Hospitality, Ken Burgin, who stressed that restaurant owners often overthink the changes they need to make to inspire loyalty and attract new customers. “While...

The Top 3 Questions SMEs Ask When Hiring a Bookkeeper

December 15, 2017
SMEs looking to hire a bookkeeper for the first time or those seeking a new bookkeeper will no doubt have a list of questions they will want answered before they commit. To save you time and prepare you for your initial consultation, we’ve asked a seasoned bookkeeper for the answers to the most frequently asked questions by SMEs when they meet a bookkeeper for the first time. How much will your...

Four Tips to Help Employees Secure Mobile Devices Over the Holidays

December 15, 2017
The holiday season is looming and, while many workplaces are shutting down, some employees plan to continue working remotely. However, to do this securely workers must take appropriate precautions and they overlook securing mobile devices, according to Ixia. Ardy Sharifnia, general manager, Ixia, said, “The popularity of mobile devices and their access to data makes mobile security especially...

Why you Need to Get Your Budgeting in Order Before you Apply for an Overdraft

December 6, 2017
For many SMEs, the day-to-day reality of running a business will mean that the first time they sit down to undertake a thorough analysis of their financial status is when they are planning to hit up their lender for more capital. In order to obtain a clearer picture of the financial health of their business and to have the best chance of obtaining the funds they need to expand, SMEs need to...

When Customer Experience Failures Hit the News: Knowing the Customer is Everything

December 6, 2017
There have been far too many recent news stories about major brands hitting the headlines for failing to live up to customers’ expectations. When a single customer complaint goes viral and get millions of views on social media, those larger failures become mainstays on the national, and sometimes international, news agenda. It’s happening to brands everywhere, from different industries and...

How businesses can improve customer service by making it personal for workers

November 28, 2017
Recent research by Qualtrics revealed that Australian customer service workers go out of their way to ensure customers have a good experience because it’s personally satisfying for them. The research also revealed that companies could potentially improve their customer service performance by providing more feedback and recognition to customer service staff. Bill McMurray, Managing Director, Asia...

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