Global Payments and its Australian subsidiary Ezidebit today released new market research revealing the biggest payment challenges facing small and medium businesses (SMBs).
The 2025 Ezidebit Australian SMB Payment Pulse, based on in-depth market analysis and a survey of over 300 businesses across multiple industries, uncovered the material costs and scale of fragmented payment systems.
The report quantified six impacts of payment complexity on SMBs: 1) 22+ hours per week lost to payment admin, 2) One in six payments arrive late, 3) 25% lose customers due to payment option limitations, 4) Most have multiple providers and methods, 5) 27% cite security concerns around payment processes, 6) Only 20% have consolidated payment providers.
Masseh Haidary, CEO Payments Oceania at Global Payments, said its report uncovers the impacts of payment fragmentation on business growth, cash flow and customer loyalty.
“Our research tells us that SMBs who haven’t consolidated their payment platforms with one provider are losing nearly 24 hours a week in administration. When you’re busy chasing late or missing payments, you’re not focused on growth,” Masseh said..
“The easiest way to alleviate these business pressures is to shift to a proven all-in-one payments provider like Ezidebit that can accept all payment types in one secure platform.
“The case for SMBs unifying the back end of payments couldn’t be stronger and our 2025 Payment Pulse offers practical steps to navigate the perceived challenges to consolidation.”
Download the report HERE.